Terms & Conditions

General Terms of Service

By accessing or placing an order through Waterpallets.com, you agree to the terms outlined in this document. Waterpallets provides bulk bottled water and hydration products for residential, commercial, and industrial customers. All orders are subject to acceptance and product availability. Prices, promotions, and product offerings may change without notice.

Customers must provide accurate information during checkout, including delivery address, contact details, and business information when applicable. Waterpallets reserves the right to refuse service, cancel orders, or limit quantities at its discretion.

All content on Waterpallets.com including: text, images, graphics, and product descriptions, is the property of Waterpallets and may not be copied or redistributed without permission.

Shipping and Delivery Rules

Waterpallets ships bulk water and beverages exclusively through independent freight carriers. The following terms govern all deliveries:

Delivery Method

Palletized order delivery will be made to the customer’s curbside, dock, or designated accessible location.

Customer Responsibilities

Customers are responsible for ensuring sufficient space for palletized freight, providing complete and accurate delivery instructions, and ensuring availability during the assigned delivery window.

Residential Deliveries

Residential freight deliveries may require additional assistance, please provide delivery instructions as accurately as possible to ensure a smooth delivery.

Unloading and Pallet Condition

Palletized condition upon delivery is dependent on the customer’s unloading process and equipment availability. If appropriate unloading equipment is not available, pallets may be dismantled and unloaded manually on a case‑by‑case basis as necessary. Waterpallets is not liable for any changes to pallet structure resulting from the customer’s chosen unloading method.

Weather Delays

Severe weather or hazardous conditions may impact delivery timelines. Waterpallets is not liable for delays, disruptions, or failures caused by carriers or external conditions.

Delivery Windows

All delivery dates provided by Waterpallets are estimates only. Delivery timing may vary due to carrier scheduling, weather conditions, or operational delays, and Waterpallets does not guarantee specific delivery times.

For operational planning purposes:

• Pallet orders below full truckloads generally deliver within approximately 2–3 business days.
• Full truckload orders generally deliver within approximately 5–14 business days.

Supported by Waterpallets’ Nationwide Warehouse Network. These timeframes are non‑binding estimates and remain subject to carrier performance and external conditions.

Refund and Cancellation Policy

Bulk water orders follow strict refund and cancellation rules:

Cancellations

Orders may be canceled only before shipment. Once a pallet has left the warehouse, cancellations are not permitted.

Refunds

Refunds are issued only for damaged or missing products. Refunds are not provided for buyer’s remorse or incorrect ordering.

Non-Returnable

Due to the nature of beverage products, delivered pallets cannot be returned.

Damage and Shortage Reporting

Customers must inspect their pallet upon delivery.

Reporting Window

Damage or shortages must be reported within 24–48 hours of delivery to customer service or a sales representative.

Required Evidence

Customers must provide photos of the pallet, damaged cases, missing items, and order confirmation.

Resolution

Depending on the situation, Waterpallets may issue replacements, partial refunds, or discounts.

Bulk Order Requirements

Bulk water orders may include minimum quantities and pallet structure rules.

Minimum Orders

Certain products require a minimum of 10 cases or half/full pallet quantities.

Pallet Structure

Pallets may contain multiple layers and cases. Custom pallet options follow defined layer limits and restrictions for safety and quality assurance.

Business Verification

Large-volume orders may require business verification or additional documentation.

Corporate Account Terms

Corporate accounts offer enhanced purchasing options.

Eligibility

Businesses may be required to provide EIN, business email, or proof of operations.

Payment Terms

Corporate accounts may qualify for invoicing terms such as Net 15 or Net 30 with approved credit application.

Volume Pricing

Corporate customers may receive tiered pricing based on order volume.

Priority Delivery

Corporate accounts may receive priority scheduling.

Account Suspension

Waterpallets may suspend accounts for misuse, fraud, or unpaid invoices.

Liability Limitations

Waterpallets is not liable for:

• Delays caused by freight carriers, weather, or operational disruptions.
• Misuse or improper storage of products after delivery.
• Indirect, incidental, or consequential damages.

Website Usage Terms

Users agree to the following when accessing Waterpallets.com:

Acceptable Use

Website may not be used for fraudulent activity, scraping, or unauthorized access.

Prohibited Actions

Users may not attempt to bypass security features or interfere with site functionality.

Intellectual Property

All branding, product descriptions, and media are owned by Waterpallets.

Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

Third-Party Integrations

Waterpallets uses Ecwid and Square payment processors, analytics tools, and marketing scripts to operate the store.

Alignment with Ecwid and Square Checkout Flow

These terms align with Ecwid’s and Square’s checkout, payment, and order processing systems. Customers agree to the payment processor rules, tax calculations, and checkout steps when placing an order.

Communications Monitoring and Recording

All calls, emails, SMS messages, and other forms of communication with Waterpallets may be monitored or recorded. These recordings may be used for quality assurance, training, verification, claims processing, and any other operational or legal purposes deemed necessary by Waterpallets.